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Terms & Conditions

​Payment

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How?

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Bank transfer
(use the pdf below)

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or

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Twint

(use my phone number)

When?

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Before the appointment

Insurance

​ If your Swiss supplementary health insurance covers the costs of my services, you need to ask your insurance company for reimbursement after paying the invoice yourself.

​Cancelation policy

>72 hours

72 - 48 hours

< 48 hours

free of charge

50 % of the price for a session

fully charged

 

I am a licensed psychologist and a member of the Swiss Federation of Psychologists, but I am not a psychotherapist. If you think that you might be suffering from a mental disorder, psychotherapy would be a more appropriate form of help for you.

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I do not provide : ​
 

  • Official documents such as reports, prescriptions, certificates, etc.
     

  • Crisis interventions
     

  • Guidance in gender transitions or navigating the healthcare system in Switzerland.
     

  • Help with suicidal idéations
     

  • Treatment for substance addiction, Major Depressive Episode, Post Traumatic Stress Disorder, Eating Disorders, Borderline Personality Disorder

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Hence, my services are not covered by basic health insurance, but they can be partially reimbursed by supplementary Swiss health insurance. To explore this possibility, please contact your insurance company.

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© 2025 by Aleksandra Jeka Psychologist - FSP in Zürich - Switzerland

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